This error means that a wrong access card has been inserted in your receiver. If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver. Step 1 Open the access card door … Read more
What is Talking Guide? Talking Guide is a text to speech setting on your Genie® DVR that allows audio output to accompany your DIRECTV on-screen textual menus and guides. This screen reader feature significantly improves the television experience for our visually impaired users by empowering … Read more
If your receiver detects a high internal temperature, the following message will display: “Your receiver is too hot and needs to cool down. Clear any obstructed air vents. The receiver will shut itself off if it continues to overheat.” Possible causes: Your HD DVR / … Read more
About cookiesMost browsers accept cookies by default. Visit your browser’s support site (see below) to verify, but the option to turn cookies on is most commonly found under Settings or Preferences menu. Clear cookiesWhile cookies and cache help make your browsing experience a little better … Read more
Solution 1: Check when the program airs Check the programming schedule. The event you want to watch may have already ended or has yet to begin. The event may be blacked out in your area. Learn more about sports blackouts Solution 2: Refresh your service Many issues, … Read more
Follow the guided setup screens on the TV connected to your Wireless Genie Mini:a. Return to the location where you set up your Wireless Genie Mini.b. Wait two minutes or until the LEDs on the Wireless Video Bridge blink green/blue.c. Confirm that the Wireless Signal … Read more
Before proceeding, please make sure your replacement Genie HD DVR is installed and turned on. Go to the Genie HD DVR to begin the Add a Client guided setup. On your remote, press MENU, select Settings > Whole-Home > Manage Client > Add Clients. Note … Read more
We look forward to providing you with a flawless DIRECTV installation. To prepare for the installation, there are some steps you can take to ensure that everything goes as smoothly as possible: Property Management Approval—If you live in an apartment or are part of a … Read more
We look forward to providing you with a flawless DIRECTV installation. To prepare for a smooth installation: Property Management Approval—If you live in an apartment or are part of a homeowners’ association, check with your landlord or management company about regulations for installing television service. … Read more
If you received your replacement Genie Mini receiver and ready to connect it, see the step-by-step instructions below. If also connecting a Genie HD DVR, please do that first. If you have a Genie 2 (HS 17) server in your home, please follow these instructions. Click … Read more
