Quick Setup Guide
QB13R-M QB13R-TM
* Recommended hours of use per day of this product is under 16 hours. If the product is used for longer than 16 hours a day, the warranty may be void.
* The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
* Download the user manual from the following Samsung Website for further details. https://www.samsung.com/displaysolutions
Contents
Checking the Components
- Quick Setup Guide
- Warranty card (Not available in some locations)
- Regulatory guide
- Power cord
- AC/DC adapter
- Batteries (AAA x 2) (Not available in some locations)
- Remote Control
- RS232C adapter
- STAND-BAR x 2
- TOUCH OUT cable (Supported model: QB13R-TM)
Contact the vendor where you purchased the product if any components are missing.
Components may not be supported depending on the model or geographical area.
Using the STAND-BAR
Place the product with the face down on top of the protective cloth or cushion.
Insert the bar into a slot on the product and then turn to fasten.
Parts
- Remote sensor
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
* Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. - Power button
Turns the product on or off.
Ports
- Outputs sound to an audio device via an audio cable.
- Connects to MDC using an RS232C adapter.
- Connect to a USB memory device.
* The USB ports on the product accept a maximum constant current of 1.0A. If the maximum value is exceeded, USB ports may not work. - Connects to MDC and the Internet using a LAN cable. (10/100 Mbps)
* Use Cat7(*STP Type) cable for the connection.
– Shielded Twist Pair. - Connects to a source device using a HDMI cable or HDMI-DVI cable.
- Connects to a PC using a TOUCH OUT cable to enable touch functions.
* Supported model: QB13R-TM - Connects to the AC/DC adapter.
Administrator menu (Supported model: QB13R-TM)
* Touching and holding on the screen when the product is turned on displays the administrator menu.
* If the touchscreen control is not available, use the remote control to go to System → Touch Control → Touch Control and select On from the OSD menu. And go to Device to Control and select Samsung SMART Signage or Auto.
* If the administrator menu is not displayed, use the remote control to go to System → Touch Control → Admin Menu Lock and select Off from the OSD menu.
Troubleshooting Guide
| Issues | Solutions |
| The screen keeps switching on and off. | Check that the cable between the product and the PC is connected correctly. |
| No Signal is displayed on the screen. | Check that the product is connected correctly with a cable. |
| Check that the source device connected to the product is powered on. |
Specifications
| Model Name | QB13R-M / QB13R-TM | |
| Size | 13 CLASS (13.27 inches / 33.7 cm) | |
| Display area | 295.37 mm (H) x 166.49 mm (V) | |
| Power Supply | AC100-240V~ 50/60Hz Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label. |
|
| Environmental considerations |
Operating | Temperature : 0 °C – 40 °C (32 °F – 104 °F) Humidity : 10% – 80%, non-condensing |
| Storage | Temperature : -20 °C – 45 °C (-4 °F – 113 °F) Humidity : 5% – 95%, non-condensing |
|
* This device is a Class B digital apparatus.
* For detailed device specifications, visit the Samsung website.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Checking the Components
| 1 Model Name | QB13R-M / QB13R-TM |  |
| 2 VESA screw hole specs (A * B) in millimeters | 100 x 100 | |
| 3 C | 5-7 mm (0.5-0.7 cm) | |
| 4 Standard Screw | M4 | |
| 5 Quantity | 4 |
Contact SAMSUNG WORLD WIDE
Website: https://www.samsung.com
| Country/Area | Customer Care Centre |
| ALBANIA | 45620202 |
| AUSTRIA | 0800 72 67 864 (0800-SAMSUNG) |
| BELGIUM | 02-201-24-18 |
| BOSNIA | 55233999 |
| BULGARIA | 0800111 31 – 6e3nnaTeH 3a BOILIKII oneparopm *3000 – lleHa Ha eAHH rpaAcHm paarosop HMI alOpeit Tapfricbara Ha mo6mnHHAT oneparop 09:00 018:00 – n0Heite/lHHK ACI ilerbH |
| CROATIA | 72726786 |
| CYPRUS | 8009 4000 only from landline, toll free |
| CZECH | 800 – SAMSUNG (800-726786) |
| Samsung Electronics Czech and Slovak, s.r.o. V Parku 2323/14,148 00 -Praha 4 | |
| DENMARK | 70701970 |
| ESTONIA | 800-7267 |
| FINLAND | 030-6227 515 |
| FRANCE | 148630000 |
| GERMANY | 61967755577 |
| GREECE | 80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile and land line |
| HUNGARY | 0680SAMSUNG (0680-726-7864) |
| IRELAND (EIRE) | 818717100 |
| ITALIA | 800-SAMSUNG (800.7267864) |
| Country/Area | Customer Care Centre |
| KOSOVO | 38403090 |
| LATVIA | 8000-7267 |
| LITHUANIA | 8-800-77777 |
| LUXEMBURG | 26103710 |
| MONTENEGRO | 20405888 |
| NETHERLANDS | 889090100 |
| NORTH MACEDONIA | 23207777 |
| NORWAY | 21629099 |
| POLAND | 801172-678* * (optata wedtug taryfy operatora) |
| PORTUGAL | 210 608 098 Chamada para a rede fixa national Dias uteis das 9h as 20h |
| ROMANIA | 0800872678 – Apel gratuit *8000 – Apel tarifat in retea Program Call Center Luni – Vineri: 9 AM – 6 PM |
| SERBIA | 113216899 |
| SLOVAKIA | 0800 – SAMSUNG (0800-726 786) |
| SLOVENIA | 080 697 267 (brezplatha tevilka) |
| SPAIN | 911750015 |
| SWEDEN | 0771-400 300 |
| SWITZERLAND | 800726786 |
| TORKIYE | 4447711 |
| UK | 3330000333 |
| MOLDOVA | +373-22-667-400 |
| UKRAINE | 0-800-502-000 |