LG WM6998H*A 5.0 Cu. Ft. Black Steel Washer Dryer Combo Owner’s Manual

Contents

LG WM6998H*A 5.0 Cu. Ft. Black Steel Washer Dryer Combo

Product Information

Specifications

Model: WM6998H*A
Manufacturer: LG
Manual Version: MFL71776114 Rev.00_102423
Website: www.lg.com

Product Overview

The LG Washing Machine is a high-quality appliance designed to efficiently clean your laundry. It comes with various features to provide a convenient and effective washing experience.

Product Features

The LG Washing Machine includes the following features:

Multiple wash cycles for different types of fabrics
Control panel with intuitive controls
Smart functions compatible with LG ThinQ Application
Smart DiagnosisTM function for easy troubleshooting
Durable components and accessories

Installation

Before Installing

Prior to installing the washing machine, please consider the following:

Read the entire owner’s manual for proper installation instructions.
Ensure you have all the necessary tools and materials.

Choosing the Proper Location

Select a suitable location for the washing machine:

Ensure the floor is level and can support the weight of the appliance.
Keep the machine away from direct sunlight, heat sources, and excessive moisture.
Allow sufficient space around the machine for proper ventilation.

Unpacking and Removing Shipping Material

Follow these steps to unpack and remove the shipping material:

Remove all packaging materials from the washing machine.
Inspect the machine for any visible damage. If damaged, contact customer support.
Remove any shipping bolts or locks used to secure the drum during transportation.

Connecting the Water Inlet Hoses

Connect the water inlet hoses as follows:

Locate the hot and cold water supply valves near the installation area.
Connect one end of each hose to the corresponding valve.
Connect the other end of each hose to the corresponding inlet valve on the back of the machine.
Tighten all connections securely.

Connecting the Drain Hose

Connect the drain hose as follows:

Locate a drain pipe or standpipe near the installation area.
Ensure the drain hose is not bent or kinked.
Insert one end of the drain hose into the drain pipe or standpipe.
Securely fasten the hose to prevent leaks.

Leveling the Washer

Follow these steps to level the washing machine:

Use a level tool to check if the machine is balanced horizontally.
If necessary, adjust the leveling feet at the bottom of the machine until it is level.

Final Installation Check

Before using the washing machine, perform a final installation check:

Ensure all connections are tight and secure.
Double-check the leveling of the machine.
Remove any remaining packaging materials or accessories from
the drum.

Operation

Before Use

Prior to using the washing machine, please consider the following:

Read the entire owner’s manual to familiarize yourself with the controls and features.
Ensure the machine is properly installed and connected to the necessary utilities.

Sorting Laundry

Sort your laundry before loading the machine:

Separate whites, colors, and delicates to prevent color bleeding or fabric damage.
Check garment labels for specific washing instructions.

Loading the Washer

Follow these steps to load your laundry into the washing machine:

Open the door or lid of the machine.
Place the sorted laundry into the drum, making sure not to overload it.
Distribute the laundry evenly for balanced washing.

Adding Cleaning Products

Add cleaning products as follows:

Measure the appropriate amount of detergent, fabric softener, or other cleaning agents.
Follow the manufacturer’s instructions for dosage recommendations.
Add the cleaning products to the designated compartments in the detergent drawer or as instructed by the manual.

Control Panel

The control panel of the washing machine provides various settings and options to customize your wash:

Refer to the manual for an overview of the control panel layout and functions.
Use the buttons and knobs to select the desired wash cycle, temperature, spin speed, and additional options.

Wash Cycles

The washing machine offers a range of wash cycles for different types of fabrics:

Refer to the manual for a list and description of available wash cycles.
Select the appropriate wash cycle based on your laundry’s needs.

Cycle Modifiers

You can modify certain aspects of the selected wash cycle:

Refer to the manual for a list and description of available cycle modifiers.
Adjust settings such as wash time, water temperature, or spin speed to suit your preferences.

Options and Extra Functions

The washing machine may offer additional options and functions:

Refer to the manual for a list and description of available options and functions.
Explore features such as delayed start, prewash, extra rinse, or child lock.

Smart Functions

Using LG ThinQ Application

The LG ThinQ Application allows you to control and monitor your washing machine remotely:

Download and install the LG ThinQ Application on your smartphone or tablet.
Follow the setup instructions in the application to connect your device to the washing machine.
Enjoy features such as remote control, notifications, and smart diagnosis.

Smart DiagnosisTM Function

The Smart DiagnosisTM function helps troubleshoot issues with the washing machine:

Use the LG ThinQ Application or follow the instructions in the manual for smart diagnosis.
Follow the on-screen prompts to diagnose and resolve common problems.

Maintenance

Regular Cleaning

To maintain the performance and cleanliness of the washing machine, follow these steps:

Regularly wipe the exterior of the machine with a damp cloth.
Clean the detergent drawer and compartments to prevent buildup.
Periodically clean the drum and rubber gasket to remove any residue or mold.

Periodic Maintenance

Perform periodic maintenance tasks to ensure optimal performance:

Check and clean the water inlet filters to prevent blockages.
Inspect and clean the drain pump filter to remove debris.
Check for any leaks or abnormal noises during operation.

Care in Cold Climates

If using the washing machine in cold climates, consider the following:

Ensure the machine is protected from freezing temperatures.
Follow the manual’s instructions for winterizing the appliance if necessary.

Troubleshooting

Before Calling for Service

If you encounter issues with the washing machine, try these troubleshooting steps first:

Refer to the troubleshooting section in the manual for common problems and solutions.
Check the power supply, water connections, and drainage for any issues.
Perform a smart diagnosis using the LG ThinQ Application if available.

FAQs

Q: Can I use the machine without connecting it to the LG ThinQ Application?

A: Yes, the washing machine can be used without connecting it to the LG ThinQ Application. The application provides additional features and convenience but is not required for basic operation.

Q: How often should I clean the drum and rubber gasket?

A: It is recommended to clean the drum and rubber gasket every few months or as needed. This helps prevent odor, mold, and residue buildup.

Q: Can I use bleach in the washing machine?

A: Yes, you can use bleach in the washing machine. Follow the manual’s instructions for proper usage and dilution ratios.

Scan to see the online manual.

OWNER’S MANUAL
WASHING MACHINE
Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.
ENGLISH WM6998H*A

MFL71776114 Rev.00_102423

www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION. These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.
WARNING STATEMENTS
WARNING
· To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:
Installation
· Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
· Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
· Before use, the appliance must be properly installed as described in this manual. · To reduce the risk of severe injury or death, follow all installation instructions. · Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel. · Moving or installation of the appliance requires two or more people. · Do not install the appliance in humid spaces. · Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. · This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft. · Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

4 IMPORTANT SAFETY INSTRUCTIONS
· Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
· The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes.
· When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord. · Connect to a properly rated, protected, and sized power circuit to avoid electrical overload. · This appliance must be positioned near to an electrical power supply. · Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance. · The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance. · Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. · Use new hoses when connecting the washer to the water supply. Do not reuse old hoses. · Keep the area around the exhaust opening and adjacent surrounding areas free from the accumulation
of lint, dust, and dirt.
Operation
· Read all instructions before using the appliance and save these instructions. · Use this appliance only for its intended purpose. · If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in
contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use. · If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately and contact an LG Electronics Customer Information Center. · Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time. · Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside. · This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. · Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets. · Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels. · Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end. · Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. · Do not use an extension cord or adapter with this appliance. · Do not grasp the power cord or touch the appliance controls with wet hands. · Do not modify or extend the power cord. · If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard. · Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

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IMPORTANT SAFETY INSTRUCTIONS 5
· Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.
· Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
· Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.
· Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the finish.
· Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
· Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
· In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
· Do not tamper with controls. · Fix the drain hose securely in place to avoid flooding. · Do not abuse, sit on, or stand on the door of the appliance. · Always check the inside of the appliance for foreign objects. · Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode
the drum or cause mildew or odors. · Do not dry unwashed items in the appliance. · Do not use heat to dry articles containing foam rubber or similarly textured rubber-like materials. · Do not place items exposed to cooking oils in your appliance. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated. · Clean lint screen before or after each load.
Maintenance
· Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.
· Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.
· Remove any dust or foreign matter from the power plug pins. · Do not disassemble or repair the appliance by yourself. · Remove the door before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside. · Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products. · The interior of the appliance and exhaust duct should be cleaned periodically by qualified service
personnel.
Grounding Instructions
· Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly

6 IMPORTANT SAFETY INSTRUCTIONS
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
· The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

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CAUTION STATEMENTS

IMPORTANT SAFETY INSTRUCTIONS 7

CAUTION
· To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

Installation
· Install the product on a firm and level floor.
Operation
· Do not place objects on top of the appliance. · Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations. · ALWAYS follow the fabric care instructions supplied by the garment manufacturer. · Use fabric softeners or products to eliminate static only as recommended by the manufacturer. · Do not combine laundry products for use in one load unless specified on the label. · Do not touch draining water which may be hot. · If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance. · Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance. · Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,
Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

8 PRODUCT OVERVIEW
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
WARNING · For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products.

Front View

Rear View

a Control Panel b Detergent Dispenser Drawer (ezDispense/
Manual Dispense) c Door d Drain Pump Filter e Drain Hose f Drain Pump Filter Cover g Leveling Feet h Door Seal i Drum j Filter

a Water Inlets b Shipping Bolts c Power Cord d Drain Hose

Accessories
Included Accessories

PRODUCT OVERVIEW 9 a Hot and Cold Water Hoses Optional Accessories (sold separately)

ENGLISH

a Non-skid Pads b Hole Caps c Wrench d Tie Strap e Elbow Bracket (for securing drain hose)
Required Accessories (sold separately)

a Pedestal
b Pedestal Washer
Check the width of the pedestal before purchasing to make sure that it matches the width of your appliance (27″ (70 cm) or 29″ (74 cm)).

Product Specifications

Model Electrical Requirements Min. / Max. Water Pressure Dimensions (Width X Height X Depth) Maximum Depth with Door Open
Net Weight Max. Spin Speed Operating Temperature Range

WM6998H*A 120 V~, 60 Hz 20 psi – 120 psi (138 kPa – 827 kPa) 27” X 39″ X 33 1/8”’ (70 cm X 99 cm X 84 cm) 57 3/4” (146.6 cm) 246.9 lb (112 kg)
1300 RPM 41-95 (5-35)

INSTALLATION

INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this washer or transporting it to another location.

a Choosing the Proper Location b Unpacking and Removing Shipping Material c Connecting the Inlet Hoses d Connecting the Drain Hose e Leveling the Washer f Final Installation Check

WARNING
· Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.
· Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death.
· Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
· To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or other materials.
· Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

INSTALLATION 11
· Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board, heater.

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Tools Needed
a Pliers
b Flat-Blade Screwdriver
c Level
Choosing the Proper Location
Check the following requirements for the install location before installing the washer. · Allow for sufficient space between the walls and
the washer for installation. · Make sure that the floor is clean, dry and free of
dust, dirt, water and oil so the leveling feet cannot slide easily. Leveling feet that can move or slide on the floor can contribute to excess vibration and noise. · If the floor has too much flex, reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise. · If a drain pan must be used, take extra care to follow the instructions provided with the drain pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drain pans and failure to properly level the washer may result in increased vibration and noise during operation.
Power Outlet
· The power outlet must be within 60 inches (1.5 m) of either side of the washer.
· Position the washer so that the outlet and plug are easily accessible.
· Do not overload the outlet with more than one appliance.
· The outlet must be grounded in accordance with current electrical wiring codes and regulations.
· Use a time-delay fuse or circuit breaker. · It is the personal responsibility and obligation of
the washer owner to have a proper outlet installed by a qualified electrician.

Flooring
· To minimize noise and vibration, install the washer on a level, solidly constructed floor capable of supporting the washer without flexing or bouncing.
· The washer must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, but a wood floor is sufficient, provided it is built to FHA standards.
· The floor under the washer must not slope more than 1 inch (2.5 cm) from front to back or side to side.
· Installing on carpeting and soft tile surfaces is not recommended.
· Never install the washer on a platform or weakly supported structure.
· In order to use the lint filter on the top of the product, space must be secured above.
· Do not stack the dryer on top of the washer to use the filter.
Floor Installation To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer. Be sure to allow for wall, door, or floor moldings that may increase the required clearances.

Dimensions and Clearances

57 3/4” (146.6 cm)

33 1/8” (84 cm)

4” (10 cm)

1” (2.5 cm)

27” (70 cm)

12 1/4” (31 cm)

12 INSTALLATION
Stacking or Pedestal Installation The washer can be stacked on top of a pedestal or pedestal washer.

Lift the washer off the foam base.
· After removing the carton and shipping material, lift the washer off the foam base.
· Make sure the plastic drum support a* comes off with the base and is not stuck to the bottom of the washer.
· If you must lay the washer down to remove the carton base b, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.

Dimensions and Clearances

33 1/8″ (84 cm)

4” (10 cm)

NOTE
· Refer to the instructions packaged with the optional pedestal kit before stacking appliance on pedestal.
· Do not use a drain pan with a pedestal or pedestal washer installation as it can block the drawer. Using a drain pan may result in increased vibration and noise during operation.

Ambient Temperature
Install the appliance in an area where the temperature is over 45 (7 ).
If the temperature around the appliance is too low, the appliance might not shut off at the end of an automatic cycle. This can result in longer drying times.

*
Removing Shipping Material
1 Remove the bolt assemblies.
· Starting with the bottom two shipping bolts c , use the included wrench to fully loosen all 4 shipping bolts by turning them counterclockwise.
· Remove the bolt assemblies (bolts and retainers) by wiggling them slightly while pulling them out.

Unpacking and Removing Shipping Material
Remove all shipping materials from the washer for proper operation and inspect it for shipping damage.
CAUTION · Failure to remove shipping materials can cause
excessive noise and vibration.

NOTE · All 4 bolt assemblies must be completely
removed from the unit to avoid product damage.
· Make sure to remove the entire bolt assembly, including:
– metal bolt and washer
– rubber damper

Unpacking Shipping Material
*Some models do not ship with drum support.

– plastic rod

INSTALLATION 13
· Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses.

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2 Install the hole caps.
· Locate the hole caps d included in the accessory pack or attached to the back of the washer. Install the caps in the holes left by the bolt assemblies.
CAUTION · Once removed, save the bolt assemblies for
future use. To prevent damage to internal components, do not transport the washer without reinstalling the shipping bolts. Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer.
NOTE · The power cord is secured to the back of the
washer with a shipping bolt to help prevent operation with shipping bolts in place.
Connecting the Water Inlet Hoses
To avoid the risk of costly water damage, purchase and install new water inlet hoses when installing the washer.
WARNING · Do not overtighten the hoses or cross-thread the
hose fittings. Overtightening or cross-threading can damage the valves or couplings, resulting in leaking and property damage.

NOTE
· Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years.
· Do not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.
· Water supply pressure must be between 20 psi and 120 psi (138 – 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.
· Your hot water heater should be set to deliver water at 120135 °F (4857 °C) to allow the washer to properly control wash temperatures.
· If your water supply contains a lot of debris, a whole home water filter may help to remove the debris from the water before it reaches the washer inlets.
· Do not store or install the washer in a location subject to freezing temperatures. Damage to the water inlet hoses and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.
· Do not use flood-preventing hoses with auto shut off devices. The devices can be tripped during fill and prevent the washer from filling properly.
How to Connect the Water Inlet Hoses
1 Check the fittings and seals. Inspect the
threaded fitting on each hose and make sure there is a rubber seal a in place in both ends of each hose to prevent leaking.

14 INSTALLATION
2 Connect the water supply hoses.
· Connect the water inlet hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers.
· Connect the blue hose to the cold water faucet and the red hose to the hot water faucet.

Connecting the Drain Hose
Connect the drain hose to either a standpipe or laundry tub.
WARNING · The drain hose should always be properly
secured. Failure to properly secure the drain hose can result in flooding and property damage.

3 Flush out the inlet hoses.
· After the hoses are connected, turn on the water faucets and flush out any foreign substances such as dirt, sand, or sawdust. Foreign substances can damage washer inlets and lead to leakage.
· Let the water drain into a bucket, and check the water temperature to make sure you’ve connected the hoses to the correct faucets.

NOTE
· The drain must be installed in accordance with any applicable local codes and regulations.
· Make sure that the drain hose is not stretched, pinched, crushed, or kinked.
· The end of the drain hose should be located a minimum of 24″ (61 cm) and a maximum of 96″ (244 cm) above the bottom of the washer.
· For best results, locate the end of the drain hose no higher than 66″ (168 cm) above the bottom of the washer. As the drain outlet is raised beyond 66″ (168 cm), the drain function will be increasingly affected.
· Never create an airtight seal between the hose and the drain with tape or other means. If no air gap is present, water can be siphoned out of the drum resulting in poor wash/rinse performance or clothing damage.

4 Attach the inlet hoses to the back of the
washer.
· Attach the hot water inlet hose to the hot water inlet on the back of the washer. Attach the cold water inlet hose to the cold water inlet on the back of the washer.
· Tighten the fittings securely. Turn on both faucets all the way and check for leaks at both ends of the hoses.

Using a Standpipe to Drain
1 Clip the end of the hose into the elbow
bracket. · Connect the elbow bracket a within 4
inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.
4 ” (10 cm)

2 Insert the end of the drain hose into the
standpipe.

INSTALLATION 15
2 Hang the end of the drain hose over the side
of the laundry tub.

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3 Use the provided tie strap b to secure the
drain hose in place.

3 Use the provided tie strap to secure the drain
hose in place.

4 If the water valves and drain are built into the
wall, fasten the drain hose to one of the water hoses with the provided tie strap c (ribbed side on inside).

24 – 96 ” (61 – 244 cm)

Using the Laundry Tub to Drain
1 Clip the end of the hose into the elbow
bracket.
· Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.

4 ” (10 cm)

Leveling the Washer
The drum of the washer spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be a solid, level surface.
CAUTION · Using the washer without leveling it may cause
excess vibration and noise, leading to a washer malfunction. · Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate.
NOTE · Before installing the washer, make sure that the
floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise.

16 INSTALLATION
How to Level the Washer
1 Position the washer in its final location.
· Take special care not to pinch, strain, or crush the water and drain hoses. If you have a carpenter’s level a, you can use it to check that the washer is level. The slope beneath the washer should not exceed 1 inch, and all 4 leveling feet must rest firmly on the floor.

Using Non-Skid Pads
If you install the washer on a slippery surface, it may move because of excessive vibration. Incorrect leveling may cause malfunction through noise and vibration. If this occurs, install the nonskid pads under the leveling feet and adjust the level.
1 Clean the floor to attach the non-skid pads.
· Use a dry rag to remove and clean foreign objects or moisture. If moisture remains, the non-skid pads may slip.

2 Adjust the level after placing the washer in the
installation area.

2 Adjust the leveling feet.
· Turn all 4 leveling feet in one direction to raise the washer or the other direction to lower it.

3 Place the adhesive side c of the non-skid pad
on the floor.
· It is most effective to install the non-skid pads under the front leveling feet. If it is hard to place the pads under the front leveling feet, place them under the back leveling feet.

3 Check the level again.
· Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, readjust the leveling feet.
4 Tighten the locknuts b
· Turn the locknuts counterclockwise and tighten them when the washer is level.

a This side up b Remove backing
4 Recheck the washer’s levelness.
· Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, level the washer again.
Final Installation Check
Connecting to the Power Supply
Plug the washer into a 120 V, 60 Hz grounded 3prong outlet.
WARNING · Do not use a worn or damaged power cord or
power plug. Replace or repair it immediately. Failure to do so may result in death, fire, electric shock, or malfunction.

ENGLISH

· Do not modify the power cord and plug provided with the appliance. Do not damage it when installing or moving the appliance. Doing so may result in death, fire, electric shock, or malfunction.
· Make sure that the appliance is grounded.
· Connect this appliance to a grounded outlet conforming to the rating prior to use. Failure to do so may result in fire, electric shock, or malfunction.
· Do not damage or cut off the ground prong of the power cord. Doing so may cause death, fire, electric shock, or product malfunction.
· Improper connection of the equipment grounding conductor can result in risk of electric shock. Check with a qualified electrician or service technician if you are in doubt as to whether the appliance is properly grounded. If the plug does not fit the outlet, have a proper outlet installed by a qualified electrician.
· The appliance and outlet must be positioned so that the plug is easily accessible.
· Do not use an adapter or extension cord. Doing so may result in serious injury, fire, electric shock, or death.
· For best performance, plug the appliance into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.
· If necessary, use a new, UL-listed extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may result in serious injury, fire, electric shock, or death.

INSTALLATION 17
5 Make sure that water is supplied, that the
washer does not rock or vibrate excessively, and that it drains well during the spin cycle.
NOTE · If water leaks during water supply, see
Connecting the Water Inlet Hoses to connect them properly. · If the washer rocks and vibrates excessively, see Leveling the Washer to level it again. · If the drain does not work, see Connecting the Drain Hose to install the hose properly.

Testing the Washer
Check if the washer is properly installed and run a test cycle.
1 Load the washer with 6 thick bath towels
(approximately 6 pounds).
2 Press the Power button.
3 Turn the knob and select the Quick Wash
cycle.
4 Press the Start/Pause button to start the
wash cycle.

OPERATION

OPERATION
Before Use
WARNING · To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before
operating this appliance.
Operation Overview
1 Sort laundry and load the washer.
· Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.
· If using single-use detergent packs, or gel or tablet detergents, place them in the drum before loading the laundry.
2 Add cleaning products.
· Fill the larger ezDispense reservoir with HE (High-Efficiency) liquid detergent. Fill the smaller reservoir with liquid fabric softener, if desired.
· Use the front detergent compartment of the manual dispenser for liquid or powdered detergent, or oxygen-based bleach. Place liquid chlorine bleach ONLY in the bleach compartment at the back of the manual dispenser.
· Do not place liquid or powdered detergent packs, or gel or tablet detergents in the dispenser.
3 Turn on the washer.
· Press the Power button to turn on the washer.
4 Select a cycle.
· Turn the cycle selector knob until the desired cycle is selected and press the 8(OK) button.
· The preset wash temperature, spin speed, soil level and option settings for the selected cycle are shown.
· The Normal cycle must be selected in order to change its default settings. · Pressing the Start/Pause button without selecting a cycle immediately starts the Normal cycle with
the default settings.
5 Adjust settings.
· Default settings for the selected cycle can be changed, if desired, using the cycle modifier and option buttons.
· Not all modifiers and options are available on all cycles. A different chime sounds and the LED does not light up if the selection is not allowed.
6 Begin cycle.
· Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly without water to measure the weight of the load.

ENGLISH

OPERATION 19
· If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost.
7 End of cycle.
· When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.
· Check around the door seal when removing the load for small items that may be caught in the seal.
NOTE · The washer rotates the laundry in a way that allows it to use less water while still fully saturating the
clothing. It is normal to be unable to see water during the wash cycle. · If the temperature or the water level inside the machine is too high, the door will not unlock when the
Start/Pause button is pressed, and the Add Garments function will not be available (on applicable models). To stop a cycle and drain the water completely, turn the power off, then on, and then select Quick Wash.

Sorting Laundry

Grouping Similar Items
For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads made up of similar items.
Mixing different fabric types and/or soil levels can result in poor wash performance, color transfer, discoloration, fabric damage or linting. Fabrics should be sorted into groups as described below.

Colors Sort articles by color. Wash dark clothes separately from light colors or whites. Mixing dark clothes with light clothes can result in dye transfer or discoloration of the lighter clothes.

Soil Level Wash heavily soiled clothing together. Washing lightly soiled clothing in the same load with heavily soiled clothing could result in poor wash performance for the lightly soiled clothing.

Fabric Type Delicate articles should not be mixed with heavy or sturdy fabric types. Washing heavy fabrics with delicates can result in poor wash performance for the heavy fabrics and possible damage to the delicates.

Lint Type Some fabrics attract and bind lint to them while others give off lint in the laundry process. Avoid mixing these lint collectors and lint producers in the same load. Mixing these fabrics will result in pilling and linting on the lint collectors. (For example, lint collector – knit sweater; lint producer – terry cloth towels.)

How to Sort Laundry By Colors
White Lights Darks

By Soil Heavy Normal Light

By Fabric Delicates Easy Care
Sturdy

By Lint Lint Producer Lint Collector

20 OPERATION
CAUTION · Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,
Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration. · Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

Fabric Care Labels
Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer’s recommendations.

Category Washing Water Temperature Bleach Symbols

Label

Hand wash

Directions

Machine wash, Normal cycle Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Hot Warm Cold/Cool Any bleach (when needed) Only non-chlorine bleach (when needed) Do not bleach

Loading the Washer
General Tips
· Check and empty pockets. Paper clips, coins, matches, and other items can damage clothing and the washer.
· Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.
· Pretreat heavily stained areas for best results.
· Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.

· For best performance, load clothes as shown.
– Do not press down on items while stacking them in the drum.
– Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean.

ENGLISH

· Combine large and small items in the drum. Load large items first. Large items should not be more than half of the total load.
· The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily.
· The washer will not fill or operate with the door open.
CAUTION · Clothing or articles that are waterproof or water-
resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
Bulky Items
· Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

OPERATION 21
· Detergents designated as HE-compatible may not provide optimal results.
· For proper wash performance, always measure detergent using the measuring device provided by the detergent manufacturer. For an average load, use less than half of the recommended maximum. Use less detergent for soft water, light soil, or smaller loads.
· Use extra care when measuring 2X and 3X concentrated detergents because even a small amount of extra detergent can lead to problems.
· Never use more than the maximum amount of detergent recommended by the manufacturer. Using too much detergent can lead to oversudsing, poor rinsing, detergent buildup in clothing, and residue buildup that can contribute to odors in the washer.
· Do not use more than one single-use detergent pack in the washer. Using too much detergent may cause oversudsing and unsatisfactory performance. Reduce detergent amount or add an extra rinse if detergent residue is left on fabrics. To add an extra rinse, select the Extra Rinse option.

Small Items
· Do not wash a single small item. Add enough similar items to the load to prevent an out-ofbalance load.
· Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum.
Adding Cleaning Products
About Detergent Use
This washer is designed for use with only HE (HighEfficiency) detergents.

a Maximum fill line
b Average load fill line
c Liquid detergent
d Powdered detergent
Single-Use Detergent Packs / Gel or Tablet Detergents
Place liquid or powdered detergent packs, or gel or tablet detergents in the drum before loading laundry. Do not place these detergents in the dispenser.

· HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using detergent that is not HE may cause oversudsing and unsatisfactory performance which could result in error codes, cycle failure, and washer damage.

Using the ezDispense Function
When the ezDispense function is turned on, the liquid detergent and softener are dispensed in the set amounts, at the appropriate time during the cycle.
· A full detergent reservoir will last for about 18 standard cycles, with the drum filled about halfway.

22 OPERATION
· The default settings are configured to dispense 1.5 oz (45 ml) of detergent and 1 oz (30 ml) of softener for 8-12 lb (4-6 kg) of normally soiled laundry. This can be changed using the Default Det. Dispense or Default Soft. Dispense setting. For more details, see “Additional Settings” in the More Options and Settings section.
1 Slowly slide the detergent dispenser drawer
out as far as it will go.
a Liquid fabric softener reservoir b Main wash liquid detergent reservoir
2 Turn the lids on the ezDispense reservoirs to
open them.
3 Pour the detergent and softener into their
respective reservoirs, up to the MAX line. · The ezDispense drawer has two reservoirs.
Put the liquid detergent into the larger reservoir and the fabric softener into the smaller reservoir. · Use only liquid HE detergents in the ezDispense detergent reservoir. · Do not put liquid or powdered bleach, or powdered, gel or sheet type detergents into the ezDispense reservoirs. · Remove any residual detergent on the outside of the ezDispense drawer before inserting it. · Do not try to fill the reservoirs too quickly. Add detergent and softener slowly to avoid overflows.

4 After filling the reservoirs, insert the lids and
turn them to the right until they are tightly closed. · Securely close the lids to the ezDispense
reservoirs to minimize airflow which can harden cleaning products and prevent them from dispensing properly. Be careful not to lose the lids.
5 Close the dispenser drawer slowly before
starting the cycle. · Slamming the drawer closed may result in
the detergent overflowing into another compartment or dispensing into the drum earlier than programmed. · Be careful not to get a hand caught in the drawer while closing. · It is normal for a small amount of water to remain in the manual dispenser compartments at the end of the cycle.
CAUTION · Slide the detergent dispenser drawer out or in
slowly and use both hands for safety. Failure to do so can damage the washer or cause the detergent or softener to leak out of the ventilation holes. · Detergent or fabric softener left in the ezDispense reservoirs for an extended period may harden and fail to dispense properly. · Do not remove the dispenser drawer while the product is in operation. · Remove detergent/softener in the ezDispense reservoirs before moving the washer.
Using the Manual Dispense Function
Add detergent and bleach to the manual dispenser.
1 To turn off the automatic dispensers, press
the Options button.

OPERATION 23

ENGLISH

2 Turn the knob to select Detergent Level or
Softener Level and press the 8(OK) button.

3 Turn the knob to select Off and press the
8(OK) button.
4 Open the detergent dispenser drawer.

a Liquid chlorine bleach compartment
b Manual main wash detergent compartment
6 Close the detergent dispenser drawer slowly
before starting the cycle. · Slamming the detergent dispenser drawer
may result in the detergent overflowing into another compartment or pouring into the tub earlier than programmed.
CAUTION · Do not place or store laundry products, such as
detergent, bleach, or liquid fabric softener, on top of your washer. These products can damage the washer’s finish and controls.

5 Load the laundry products into the
appropriate manual dispenser compartments.
· Use the main wash detergent compartment at the front of the manual dispenser for powdered or liquid detergent or oxygenbased bleach. Do not use it for liquid chlorine bleach.
· Do not place detergent sheets in the manual dispenser.
· Place liquid chlorine bleach ONLY in the compartment at the rear of the manual dispenser.
· If using single-use detergent packs, place the pack in the drum before loading the laundry. Do not place liquid or powdered detergent packs in the dispenser.

NOTE · The manual dispenser cannot be used for pre-
wash detergent dispensing.
Manual Main Wash Detergent Compartment
This compartment holds laundry detergent for the main wash cycle. Either powdered or liquid detergent may be used in this compartment.
· The detergent is added to the load at the beginning of the cycle. Always use HE (HighEfficiency) detergent with your washer.
· Liquid or powdered color-safe bleach may be added to the manual main wash compartment with detergent of the same type. Do not mix liquids and powders
· If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser.

24 OPERATION
Liquid Bleach Compartment
This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.
WARNING · Do not mix chlorine bleach with ammonia or
acids such as vinegar or rust/scale remover. Mixing chemicals like these can produce a lethal gas, resulting in severe injury or death.
NOTE · Do not add powdered bleach to this
compartment. The bleach compartment is designed to dispense liquid chlorine bleach only. Powdered or liquid color-safe bleach will not dispense properly.
· Follow the manufacturer’s recommendations when adding bleach. Never add more than one cup, and do not exceed the maximum fill line or the bleach may be dispensed immediately and damage fabrics. Using too much bleach can also damage fabrics.
· Never pour undiluted liquid chlorine bleach directly onto the load or into the drum. Fabric damage can occur.
· Do not use color-safe bleach or oxygen bleach in the same cycle with liquid chlorine bleach.

Control Panel

Control Panel Features

OPERATION 25

ENGLISH

a Power On/Off Button · Press this button to turn the washer on or off. · Pressing this button during a cycle will cancel that cycle and any load settings will be lost. · The door will unlock after a brief pause.
NOTE · If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The
washer can be restarted at any time before the drain begins. However, once the water begins to drain, all functions will be suspended until the water has been completely drained and the washer shuts off.
b Cycle Selector Knob · Turn this knob to select the desired cycle or option. · Once the desired cycle has been selected, the standard presets will appear in the display. These settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.
c N(Previous) & 8(OK) · Press the N(Previous) button to go to the previous screen. · Press the 8(OK) button to select a menu item or save the information.
d Status Display · This LCD shows the settings, estimated time remaining, options, and status messages.
e Start/Pause Button · Press this button to start the selected cycle. · If the washer is running, use this button to pause the cycle without losing the current settings.
NOTE · If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer
automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.
f Cycle Modifier Buttons · Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected cycle. · The current settings are shown in the display. · Press the button for that option to select other settings.

26 OPERATION g Option and Extra Function Buttons
· These buttons allow you to select additional cycle options.
Time and Status Display
a Status Display · The display shows the settings, estimated time remaining, options, and status messages.
b Door Lock Indicator · This indicator lights up when the cycle starts and the door is locked. · The indicator light stays on until the cycle is paused, stopped or has finished.
c Wi-Fi Indicator · This indicator lights up when the product is connected to a home Wi-Fi network.
d Remote Start Indicator · This indicator lights up when the Remote Start feature is activated.
e Control Lock Indicator · This indicator lights up when the Control Lock feature is activated.

ENGLISH

OPERATION 27
Wash Cycles
The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
Cycle Guide
Turn the knob to select the desired cycle. When you select a wash cycle, the standard presets appear in the display.
NOTE · Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).
· Temperature indicator lights up and the selected setting is shown in the knob display: Tap ColdA, ColdB, WarmC, HotD or Ex. HotE
· Spin indicator lights up and the selected setting is shown in the knob display: No SpinA, LowB, MediumC, HighD or Ex. HighE
· Soil indicator lights up and the selected setting is shown in the knob display: LightA, Med. LightB, MediumC, Med. HeavyD, HeavyE

Default Cycles
These cycles are in the initial cycle list.

Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option

Wash+Dry

Combined wash+dry cycle for mixed loads, cotton or linen.
· For best drying performance when using the Wash+Dry cycle, it might not dry as well as when you select Normal dry option.

Default: Warm

Available: All

Default: Ex. High

Available: Ex. High, High, Medium, Low

Default: Medium

Available: All

Default: Normal

Available: Energy Saver, Normal

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

AI Wash+Dry

Combined wash+dry cycle optimized for laundry contents.

Default: Warm

Available: Warm, Cold, Tap Cold

Default: Ex. High

Available: Ex. High, High, Medium, Low

Default: Medium

Available: Medium

Default: Normal

Available: Normal

Cycle Description

Normal
Use to wash all normal items such as cotton, linen, shirts, jeans or mixed loads, except delicate fabrics such as wool or silk. · Pressing the Start/Pause button without selecting a cycle will cause the Normal
cycle to begin immediately, using the default settings.

28 OPERATION

Cycle Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option

Default: Warm Default: High Default: Medium Default: Off

Normal Available: All Available: Ex. High, High, Medium, Low Available: All Available: Off, Energy Saver, Normal

AI Wash

This cycle adjusts wash and rinse patterns automatically after detecting load size.

Default: Warm

Available: Warm, Cold, Tap Cold

Default: High

Available: Ex. High, High, Medium, Low

Default: Medium

Available: Medium

Default: Off

Available: Off, Normal

Bedding

Suitable for washing blankets or bulky items which have difficulty absorbing water, such as pillows, blankets, comforters, sheets or pet bedding.
· Do not use this cycle to wash a mixed load of bedding and non-bedding items.
· Do not mix large/bulky items with smaller articles of clothing.
· Do not wash excessively large items. If large/bulky items do not fit easily into the tub, there may not be enough room for them to move during washing.

Default: Warm

Available: Hot, Warm, Cold, Tap Cold

Default: Medium

Available: Medium, Low, No Spin

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option

Delicates

Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which can easily be damaged. (less than 8 lb (3.63 kg))

Default: Cold

Available: Warm, Cold, Tap Cold

Default: Medium

Available: Medium, Low, No Spin

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Towels

Use this cycle for washing towels, shirts, jeans and mixed loads.

Default: Warm

Available: Hot, Warm, Cold, Tap Cold

Default: Ex. High

Available: All

Default: Medium

Available: All

Default: Off

Available: Off, Normal

OPERATION 29

ENGLISH

Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description
Spin Speed Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Quick Wash

Quickly washes lightly soiled clothing and small loads. For high wash and rinse efficiency, wash small loads of 2-3 lightly soiled garments. (less than 3 lb (1.36 kg))
· Use very little detergent in this cycle. To add an extra rinse, use the Rinse option.

Default: Hot

Available: Hot, Warm, Cold, Tap Cold

Default: Ex. High

Available: All

Default: Light

Available: All

Default: Off

Available: Off, Normal

Heavy Duty

Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful wash motions.
· When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design, and are normal.

Default: Warm

Available: All

Default: Ex. High

Available: Ex. High, High, Medium, Low

Default: Heavy

Available: All

Default: Off

Available: Off, Normal

AllergieneTM
This is a powerful, high-temperature cycle designed specifically to reduce certain allergens.

NOTE · Selecting this cycle automatically incorporates steam into the wash cycle.
· This cycle can significantly reduce allergens in bedding and clothing.
· This cycle helps reduce dust mite populations and allergens. Due to the higher energy and temperatures used, this cycle is not recommended for wool, silk, leather, or any other delicate or temperature-sensitive items.

Default: High

Available: All

Default: Off

Available: Off, Normal

Perm. Press

Use this cycle to minimize wrinkles when washing tablecloths or “wrinkle-free” clothes.

Default: Warm

Available: Hot, Warm, Cold, Tap Cold

Default: Medium

Available: High, Medium, Low, No Spin

Default: Medium

Available: All

Default: Off

Available: Off, Normal

30 OPERATION

Cycle Description Dry Option

Dries with no wash. Default: Normal

Dry Only
Available: 30min, 60min, 90min, 120min, Energy Saver, Normal, Damp

Cycle Description
Dry Option

Delicates Dry

Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which can easily be damaged.

Default: Normal

Available: Normal, Damp

Cycle Description Dry Option

Perm.Press Dry

Use this cycle to minimize wrinkles when drying tablecloths or wrinkle-free clothes.

Default: Normal

Available: Normal, Damp

Cycle Description
Dry Option

Tub Clean

This is a special cycle designed to clean the inside of the washer.

Default: 60min

Available: 60min, Off

Non-Default Cycles
Edit the list of wash cycles using the Cycle List Edit option to use these cycles.

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Bright WhitesTM

This cycle is for washing white items only. (less than 15 lb (6.8 kg))

Default: Hot

Available: Hot, Warm, Cold, Tap Cold

Default: High

Available: All

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Sanitary

Washes clothes using the extra hot wash temperature.

Default: Ex. Hot

Available: Ex. Hot

Default: High

Available: All

Default: Medium

Available: All

Default: Off

Available: Off, Normal

OPERATION 31

ENGLISH

Cycle Description
Wash Temp. Spin Speed Dry Option
Cycle Description Spin Speed Dry Option
Cycle Description
Wash Temp. Spin Speed Soil Level
Cycle Description
Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level
Cycle Description Wash Temp.

Rinse+Spin

Select this cycle to rinse and spin a load separately from a regular cycle.
· This can be helpful in preventing fresh stains from setting in fabrics.
· Change the spin speed by repeatedly pressing the Spin button after selecting the cycle.

Default: Cold

Available: Cold

Default: High

Available: All

Default: Off

Available: Off, Normal

Spin Only

This cycle drains and spins the load without washing or rinsing it.

Default: High

Available: All

Default: Off

Available: Off, Normal

Hand/Wool

Washes delicate hand-washable and machine-washable clothes such as washable wool, lingerie, dresses etc.
· Use detergent designed for machine washable woolens.

Default: Warm

Available: Warm, Cold, Tap Cold

Default: Low

Available: Low, No Spin

Default: Medium

Available: Medium, Med. Light, Light

Active Wear

Washes special garments like sports and outdoor wear. · Use for clothing treated with a water-repellent coating.

Default: Warm

Available: Warm, Cold, Tap Cold

Default: Medium

Available: Medium, Low, No Spin

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Swimwear

Removes chlorine or salt from swimwear with delicate care.

Default: Cold

Available: Warm, Cold, Tap Cold

Default: Medium

Available: Medium, Low, No Spin

Default: Light

Available: Medium, Med. Light, Light

Kids Wear

Washes children’s heavily soiled clothes using a high wash temperature.

Default: Hot

Available: Hot, Warm, Cold, Tap Cold

32 OPERATION

Cycle Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level
Cycle Description Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level Dry Option
Cycle Description Wash Temp. Spin Speed Soil Level

Default: High Default: Heavy Default: Off

Kids Wear Available: All Available: All Available: Off, Normal

Jeans

This cycle is designed specifically for jeans.

Default: Cold

Available: Hot, Warm, Cold, Tap Cold

Default: High

Available: Ex. High, High, Medium, Low

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Dresses

Washes lightly soiled cocktail dresses.

Default: Cold

Available: Warm, Cold, Tap Cold

Default: Low

Available: Medium, Low, No Spin

Default: Light

Available: All

Color Care

This cycle helps to keep colors from fading.

Default: Cold

Available: Warm, Cold, Tap Cold

Default: Medium

Available: Ex. High, High, Medium, Low

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Sweat Stains

Helps remove sweat stains and odor.

Default: Warm

Available: All

Default: High

Available: Ex. High, High, Medium, Low

Default: Light

Available: All

Default: Off

Available: Off, Normal

Small Load

Washes a small load of laundry (less than 3 lb).

Default: Warm

Available: Hot, Warm, Cold, Tap Cold

Default: High

Available: All

Default: Medium

Available: All

ENGLISH

OPERATION 33

Cycle Dry Option

Default: Off

Small Load Available: Off, Normal

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Large Load

Optimized wash settings for half-sized wash loads.

Default: Warm

Available: All

Default: High

Available: Ex. High, High, Medium, Low

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

X Large Load

Optimized wash settings for full-sized wash loads.

Default: Warm

Available: All

Default: High

Available: Ex. High, High, Medium, Low

Default: Heavy

Available: All

Default: Off

Available: Off, Normal

Download Cycles
The wash cycle below can be downloaded on the LG ThinQ App.

Cycle Description Wash Temp. Spin Speed Soil Level Dry Option

Overnight

Reduces washing noise and continues tumbling after the cycle to prevent wrinkles.

Default: Warm

Available: All

Default: Low

Available: Ex. High, High, Medium, Low

Default: Medium

Available: All

Default: Off

Available: Off, Normal

Available Options
This option is automatically included in the cycle and cannot be deselected.
NOTE · Delay Start and Extra Rinse can be selected for every cycle in this table. · Steam and Cold WashTM cannot be selected at the same time. · If the TurboWashTM option is on, you cannot select No Spin as your Spin.

Cycle Wash+Dry

Steam
#

TurboWash

Fresh Care

Cold WashTM
#

Pre-wash
#

34 OPERATION
Cycle
AI Wash+Dry Normal AI Wash Bedding Delicates Towels Quick Wash Heavy Duty AllergieneTM Perm. Press Dry Only Delicates Dry Perm. Press Dry Tub Clean Bright WhitesTM Sanitary Rinse+Spin Spin Only Hand/Wool Active Wear Swimwear Kids Wear Jeans Dresses Color Care Sweat Stains Small Load Large Load X Large Load

Steam
# #
# #
# # #
# #
# # #

TurboWash

Fresh Care

Cold WashTM
#
# # # # #
#

Pre-wash
#
# # # #
#
# #
# # # # # # # # #

Cycle Overnight

Steam
#

OPERATION 35

TurboWash

Fresh Care

Cold WashTM
#

Pre-wash
#

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36 OPERATION

Cycle Modifiers

About Modifier Buttons
Each cycle has default settings that are selected automatically. You can also customize these settings using the cycle modifier buttons. · Repeatedly press the button for the desired
modifier until the indicator light for the desired setting is lit. · The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency. · This is a high-efficiency washer, and the water levels may be much lower than you expect. This is normal, and cleaning/rinsing performance will not be compromised.
· Temperature indicator lights up and the selected setting is shown in the knob display: Tap ColdA, ColdB, WarmC, HotD or Ex. HotE
· Spin indicator lights up and the selected setting is shown in the knob display: No SpinA, LowB, MediumC, HighD or Ex. HighE
· Soil indicator lights up and the selected setting is shown in the knob display: LightA, Med. LightB, MediumC, Med. HeavyD, HeavyE
NOTE · The LED next to the setting lights up when the
setting is selected and the setting is shown in the knob display. · To protect your garments, not every wash temperature, spin speed, soil level, or option is available with every cycle. · A chime will sound twice and the LED will not light if the desired setting is not allowed for the selected cycle. · Follow the fabric care labels on the garment for best results.

Temp. Make sure the wash temperature is suitable for the type of load you are washing.
· Press the Temp. button repeatedly to select the wash and rinse temperature combination for the selected cycle.
· All rinses use unheated cold water. · Cold rinses use less energy. The actual cold rinse
temperature depends on the temperature of the cold water at the faucet. · Your washer features a heating element to boost the hot water temperature for Ex. Hot settings. This provides improved wash performance at normal water heater settings.
Spin Higher spin speeds extract more water from clothes, reducing drying time and saving energy.
· Press the Spin button repeatedly until the desired speed is selected.
· Some fabrics, such as delicates, require a slower spin speed.
Soil Adjusting the soil level setting will modify the cycle times and/or wash actions.
· Press the Soil button repeatedly until the desired soil level is selected.
· The Heavy soil setting may increase cycle times. The Light soil setting may decrease cycle times.
Dry Use this button to select the dryness level or drying time for the cycle. Press the Dry button repeatedly to scroll through available settings.
· Energy Saver: Dry clothes with recommended settings at a lower temperature. When the option is set, the drying time will increase.
· Normal: Dry clothes with recommended settings.
· Damp: Use a Damp setting for items that you wish to iron.
· You can select drying time from 30 to 120 minutes, in 30-minute increments.
Options and Extra Functions
Basic Options
Your washer includes several additional cycle options to customize cycles to meet your individual needs.

· Select the desired option after selecting the desired cycle and cycle modifiers.
NOTE · The LED for the option will light when the option
is selected. · To protect your garments, not every option is
available with every cycle. · A chime will sound twice and the LED will not
light if the selected option is not allowed for the selected cycle.
Steam
Adding this option to a wash cycle helps provide superior cleaning performance. Using steam gives fabrics the cleaning benefits of a very hot wash. · Steam may not be clearly visible during steam
cycles. This is normal. Too much steam could damage clothing. · Do not use steam with delicate fabrics such as wool and silk, or easily discolored fabrics.
WARNING · Do not touch the door during steam cycles. The
door surface can become very hot and can cause severe burns. Allow the door lock to release before opening the door. · Do not attempt to override the door lock mechanism or reach into the washer during a steam cycle. Steam can cause severe burns.
Extra Rinse
This option adds an extra rinse to the selected cycle. Use this option to help ensure the removal of detergent or bleach residue from fabrics. · Press the Extra Rinse button to add from 1 to 3
additional rinses to the cycle.
Delay Start
Once you have selected the cycle and other settings, press the Delay Start button to delay the start of the wash cycle. · Turn the knob to increase the delay time in 30-
minute increments, from 1 hour up to 19 hours. · Once the desired delay time is set, press the
Start/Pause button to start the delay time.
NOTE · If the Start/Pause button is not pressed to begin
the delay time, the washer automatically turns

OPERATION 37
off after a certain time and all cycle settings are lost.
Fresh Care
Use this function when you will not be able to unload your clothes immediately after the wash cycle ends. · The drum will tumble periodically for up to 19
hours to prevent wrinkles.
More Options and Settings
Press the Options button and turn the knob to select the desired option or setting from the menu.
Press the 8(OK) button to select the options or
change the settings.
More Options
1 Press the Options button.
2 Turn the knob to select the desired option and
press the 8(OK) button.
3 Turn the knob to select On or Off and press
the 8(OK) button to save the option.
4 To return to the previous screen, press the
Options button again or press the
N(Previous) button.
NOTE · If no action is taken for several minutes after
pressing the Options button, the display reverts to the previous screen.
TurboWashTM Adding this option reduces the cycle time while still providing similar wash performance to the same cycle without TurboWashTM. · For cycles in which TurboWashTM is
automatically selected, the TurboWashTM option cannot be turned off. · These cycles are designed for optimum performance with the TurboWashTM option applied.

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38 OPERATION
Cold WashTM Add the Cold WashTM option to save energy by using cooler water. Wash and rinse times are increased to maintain wash performance. · Wash time will increase up to several minutes
with this option. · For best wash results, only wash small loads (less
than 8 lb) with this option.
Pre-wash This option adds a pre-wash (for about 15 – 17 minutes) for improved cleaning of heavily soiled or stained clothing.
NOTE · If you select Pre-wash after putting the
detergent directly in the drum, the detergent may be washed away, reducing the washing performance.
Settings
1 Press the Options button.
2 Turn the knob to select the desired setting
and press the 8(OK) button.
3 Turn the knob to select or change the setting
and press the 8(OK) button to save the
setting.
4 To return to the previous screen, press the
Options button again or press the
N(Previous) button.
NOTE · If no action is taken for several minutes after
pressing the Options button, the display reverts to the previous screen.
Detergent Level / Softener Level Turn the knob to adjust the dispense amount for the current cycle based on the fabric type and soil level. · Off: Turns off the ezDispense function for that
reservoir · Less: Decreases the default amount by 10%

· Normal: Uses the default amount · More: Increases the default amount by 10%
Remote Start Use a smartphone to control your washer remotely. · For more information, see SMART FUNCTIONS
in this manual.
Drum Light The drum is equipped with a white LED light that illuminates when the washer is turned on. This light automatically turns off when the door is closed and the cycle starts. · The drum light will turn off automatically after 4
minutes.
Control Lock Use this function to disable the controls. This function can prevent children from changing cycles or operating this washer.
NOTE · The function does not lock the door. · Once this function is set, all buttons are locked
except the Power and Options button. · When the controls are locked, the Control Lock
indicator lights up and the wash cycle is shown on the display. · Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions.
Cycle List Edit Edit the list of wash cycles as desired. 1) Turn the knob to select the desired cycle and
press the 8(OK) button to include or exclude
cycles. · If a cycle is added, a check mark is displayed
by that cycle. · If a cycle is deleted, the check mark is not
displayed by that cycle.
2) Press the N(Previous) button to save the cycle
list.
NOTE · The Normal and Tub Clean cycles cannot be
deleted. · The order of cycles in the list can be changed.
Change the order of the cycles in the list using Additional Settings > Cycle Optimization on

the product or Product Cycle Management in the LG ThinQ application.

OPERATION 39
run the ezDispenseTM Nozzle Clean function, or the reservoir may fail to dispense properly.

ENGLISH

Additional Settings

1 Press the Options button.
2 Turn the knob to select Additional Settings
and press the 8(OK) button.
3 Turn the knob to select the desired setting
and press the 8(OK) button.
4 Turn the knob to select or change the setting
and press the 8(OK) button to save the
setting.
5 To return to the previous screen, press the
Options button again or press the
N(Previous) button.
NOTE · If no action is taken for several minutes after
pressing the Options button, the display reverts to the previous screen.
Wi-Fi Connection Use to set up the Wi-Fi connection. When Wi-Fi is turned on, the Wi-Fi icon appears in the display.
Cycle Optimization When activated, this feature organizes the cycle list and options automatically based on your usage patterns. · On is the default setting. · Selecting Off retains the current list order.
Softener Tank Use Switches the softener reservoir to a secondary detergent reservoir for those who don’t use liquid fabric softener.
CAUTION · Before using the softener reservoir to dispense
detergent, empty and clean the reservoir and

Default Det. Dispense / Default Soft. Dispense Use this function to adjust the default detergent / softener dispense amount in 0.1 oz (3 ml) increments, within a range of 0.3 oz (9 ml) to 4.0 oz (120 ml). · The default settings are configured to dispense
1.5 oz (45 ml) of detergent and 1.0 oz (30 ml) of softener for 11 lb (5 kg) of normally soiled laundry.
ezDispenseTM Nozzle Clean Use this function to periodically clean the ezDispense reservoirs or before changing the softener reservoir to a detergent reservoir. · This function cleans residual detergent or
softener in the hose connected to the ezDispense(when changing the type of detergent or softener).
CAUTION · Before using the function, remove the
ezDispense reservoir, clean it, fill it with water and reassemble it in the dispenser drawer.
Signal The volume of the notification sounds and button sounds can be set from quiet to very loud.
Smart Diagnosis Use this to help troubleshoot errors or malfunctions. · See the Smart Diagnosis section for more
details.
Reset Settings Select this to delete all the stored data and initialize settings.

SMART FUNCTIONS

SMART FUNCTIONS
Using LG ThinQ Application
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
For the product that contains the Wireless LAN module
· Remote Start – Control the appliance remotely from the LG ThinQ application.
· Downloaded – Download new and specialized cycles that are not included in the standard cycles on the appliance.
· Tub Clean Coach – Find out how many cycles remain before it is time to run the Tub Clean cycle.
· Energy Monitoring – Keep track of the washer’s power consumption and how it is affected by your selected wash cycles and options.
· Smart DiagnosisTM – This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
· Push Alerts – When the cycle is complete or the appliance has problems, you will receive a push message.
· Settings – Set various options on the appliance and in the application.
NOTE · If you change your wireless router, Internet
service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again. · This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Installing LG ThinQ Application and Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the camera or a QR code reader application on your smartphone.
Models without QR Code
1 Search for and install the LG ThinQ
application from the Google Play Store or Apple App Store on a smartphone.
2 Run the LG ThinQ application and sign in with
your existing account or create an LG account to sign in.
3 Touch the add (~) button on the LG ThinQ
application to connect your LG appliance. Follow the instructions in the application to complete the process.
NOTE · You may be asked to provide a password to
connect to the LG network (not your home network) during the Wi-Fi setup. The password is the last 4 characters of the network name, repeated twice, with no spaces. For example, if the network name appears as LG_XXXX_8b92, then you would enter 8b928b92 as your password. The password is case sensitive and the last 4 characters are unique to your appliance. · To verify the Wi-Fi connection, check that the WiFi indicator on the control panel is lit.

· The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
· LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
· The surrounding wireless environment can make the wireless network service run slowly.
· If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to connect or fail to install the application.
· If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
· The network connection may not work properly depending on the Internet service provider.
· The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.
· If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
· If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
· The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
· Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
· If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and connect the product again.
· To disable the Wi-Fi function, press and hold the Wi-Fi button for 3 seconds. The Wi-Fi indicator will be turned off.
· To reconnect the appliance or add another user, press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to connect the appliance.
Using the Appliance Remotely
Remote Start
Use a smartphone to control your appliance remotely. You can also monitor your cycle

SMART FUNCTIONS 41
operation so you know how much time is left in the cycle.
Using Remote Start
1 Put the laundry in the drum. If using the
manual dispenser, add detergent to the detergent dispenser drawer. If using ezDispense, make sure that there is sufficient detergent and softener in the reservoirs. · If desired, add bleach to the appropriate
section of the manual dispenser.
2 Press the Power button.
3 Press the Options button, turn the knob to
select Remote Start and press the 8(OK)
button.
4 Turn the knob to select On and press the
8(OK) button to enable the remote control
function.
5 Start a cycle from the LG ThinQ application on
your smartphone.
NOTE · Once this function is enabled, you can only start
a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is turned off remotely from the application or the remote function is disabled. · If the door has been opened, you cannot start a cycle remotely.
Disabling Remote Start Manually When the function is activated, press the Options button, turn the knob to select Remote Start and
press the 8(OK) button. Turn the knob to select Off and press the 8(OK) button.
Download Cycle
You can download new and specialized cycles that are not included in the standard cycles on the appliance. Appliances that have been successfully connected can download a variety of specialty cycles specific to the appliance.

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42 SMART FUNCTIONS
Once cycle download is completed in the appliance, the product keeps the downloaded cycle until a new cycle is downloaded.
NOTE · Only one downloaded cycle can be stored on the
appliance at a time.

Radio Equipment Specifications
To identify the RF module installed in the appliance, refer to the label attached to the appliance.

Type Wireless LAN
Bluetooth

Frequency Range
2412 – 2462 MHz
2402 – 2480 MHz

Output Power (Max)
< 30 dBm

FCC Notice

The following notice covers the transmitter module contained in this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and the receiver.
· Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licenceexempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.
NOTE · THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD

VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents, please visit https:// opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.
Smart DiagnosisTM Function
Use this feature to help you diagnose and solve problems with your appliance.
NOTE · For reasons not attributable to LGE’s negligence,
the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. · The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. · Launch the LG ThinQ application and select the
Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.

SMART FUNCTIONS 43
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method. · Launch the LG ThinQ application and select the
Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1 Press the Power button to turn on the
appliance.
2 Press the Options button.
3 Turn the knob to select Additional Settings
and press the 8(OK) button.
4 Turn the knob to select Smart Diagnosis and
press the 8(OK) button.
5 Place the mouthpiece of your smartphone
close to the Power button and press the
8(OK) button.
· Hold the smartphone mouthpiece to the Power button until the data transfer is complete.
1M0 amxm.
6 After the data transfer is complete, the
washer will turn off.
NOTE · For best results, do not move the smartphone
while the tones are being transmitted.

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44 MAINTENANCE
MAINTENANCE
WARNING · To reduce the risk of fire, electric shock, or injury
to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. · Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. · Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the appliance. Doing so may cause discoloration or damage to the appliance, or may cause a fire. · Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.
Regular Cleaning
Care after Wash
After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture. · Wipe the body of the washer with a dry cloth to
remove any moisture. · Leave the door open to dry the drum interior.
WARNING · Make sure children and pets do not climb into
the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.
Cleaning the Exterior
Proper care of your washer can extend its life.
Door: Wash with a damp cloth on the outside and inside and then dry with a soft cloth.
Exterior: · Immediately wipe off any spills.

· Wipe with a damp cloth. · Do not touch the surface or the display with
sharp objects.
Cleaning the Lint Filter
CAUTION · Refer to the following instructions for proper
cleaning of the lint filter. Failure to do so can cause lint buildup on the condenser that can affect the drying performance.
NOTE · Cleaning the lint filter will reduce drying time
and energy consumption and prevent unnecessary malfunctions. · Unload all of the clothes from the appliance before pulling out the lint filter. · After cleaning the 2-piece lint filter, insert it back into place. The appliance will not operate without the lint filter in place.
a Outer Filter · Always clean the inner filter before and after use.
b Inner Filter · Clean the inner filter after drying 10 times or when the lint has accumulated on the inner filter.
Cleaning the Outer Filter
1 Remove the filter by pulling out the direction
of the arrow.

MAINTENANCE 45

ENGLISH

2 When you pull out the filter, the dust inside
the filter is automatically removed. To clean off residual lint, use a vacuum cleaner or rinse under running water.
· The filter must be completely dry before using or it could cause an unpleasant odor.
CAUTION · Do not tap the filter repeatedly as the built-in
magnet may dislodge and cause a malfunction.

2 To clean off residual lint, rinse under running
water. · The filter must be completely dry before
using or it could cause an unpleasant odor.
3 Clean the inside of the filter inletb.

3 After drying the outer filter completely,
reassemble it into the cover.

4 Put it back in place.

4 Insert the outer filter into the product.
Cleaning the Inner Filter
1 Pull out filtera.
CAUTION · If the lint drops into the filter inlet, it may affect
the drying performance and increase drying time.

Periodic Maintenance
· Use a towel or soft cloth to wipe around the washer door opening and door glass.
· Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.
Cleaning the Drum
Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor.
NOTE · Make sure to run the Tub Clean cycle only when
the drum is empty. Never load laundry while using this cycle. The laundry may be damaged or contaminated with cleaning products.

MAINTENANCE

NOTE
· Run the cycle more often under heavy use conditions or if odor is already present.
· If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks.

NOTE
· If you use a descaler or drum cleaner during the Tub Clean cycle, use the Rinse+Spin option to rinse the washer drum before running your next wash cycle.

1 Remove any clothing from the drum.

2 Add cleaning agents.

Cleaner

Instructions

Drum cleaner
Lime scale remover

Add to main detergent compartment of detergent dispenser

Liquid chlorine bleach

Add to bleach compartment of detergent dispenser.

Powdered cleaner

Pull out liquid detergent cup before adding to main detergent compartment

Cleaning tablets

Place directly into the washer drum.

· For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.
· Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning.

3 Close the door and press the Power button.

4 Select the Tub Clean cycle and press the
Start/Pause button to begin the cycle.
5 After the cycle ends, open the door and allow
the drum interior to dry completely.
WARNING · Make sure children and pets do not climb into
the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.

Removing Mineral Buildup
In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water. · Use a descaler to remove visible mineral buildup
on the washer drum. · After descaling, always run the Tub Clean cycle
before washing clothing. · Mineral scale and other spots may be removed
from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. · Do not use steel wool or abrasive cleaners.
Leaving the Door Open
After you finish using the washer, leave the door open overnight to allow air to circulate and dry the drum. This helps prevent odors.
Cleaning the ezDispense Drawer
Remove and clean the ezDispense reservoir every time you refill the detergent/softener or change to a new type of detergent/softener. Remove and clean the detergent dispenser drawer once or twice a month. Leaving detergent in the detergent dispenser drawer for an extended period or using the washer for a long time may cause the build-up of residue in the detergent dispenser drawer.
WARNING · Do not spray water inside the washer. Doing so
may cause fire or electric shock.
1 Turn off the washer, and unplug the power
cord.

ENGLISH

2 Pull out the dispenser drawer until it stops,
and then press down the disengage button to completely remove the drawer.

MAINTENANCE 47
6 Securely close the covers on the ezDispense
reservoirs.

3 Remove the ezDispense reservoirs from the
drawer, and open the reservoirs lids.
· Rinse the drawer in warm water to dissolve the detergent or softener scale.

7 Wipe off any moisture with a dry towel or
cloth after cleaning.
8 Reassemble the reservoirs and reinstall the
dispenser drawer.

4 Clean the outsides of the ezDispense
reservoirs and inserts with warm water. · Use a soft cloth or brush to remove any
residue. · Do not use soap when cleaning the drawer
and inserts.
5 If the detergent or softener is hardened inside
the ezDispense reservoirs, remove the covers on the reservoirs, and clean the insides of the reservoirs with warm water. · Use a soft cloth or brush to clean and to
remove any residue. · Do not use soap when cleaning the
reservoirs.

Cleaning the Door Seal
Clean the door seal once a month to prevent build-up of dirt.
CAUTION · Cleaning the door seal with undiluted bleach
may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.
1 Wear rubber gloves and protective goggles.
2 Dilute 3/4 cup (177 mL) of liquid chlorine
bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.
· Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or
cloth after cleaning.

48 MAINTENANCE
5 Leave the door open to allow the door seal to
dry completely.
Cleaning the Water Inlet Filters
If the washer does not fill properly, an error message will appear on the display. The inlet valve filter screens could be clogged by hard water scale, sediment in the water supply, or other debris.
WARNING · The inlet screens protect the delicate parts of the
inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage.
CAUTION · Do not use the washer without the inlet filters.
Doing so will cause leaks and malfunction. · If you use the washer in an area with hard water,
the inlet filter may clog due to lime buildup and require more frequent cleaning.
1 Turn off the washer, and unplug the power
cord.
2 Turn off hot and cold water faucets.
3 Unscrew the hot and cold water hoses from
the back of the washer.
4 Remove the filters from the water valves
carefully. · Use pliers to pull out the filters from the
water valves.

5 Remove foreign objects and soak the filters in
white vinegar or a lime scale remover. · If using a lime scale remover, follow the
manufacturer’s instructions. Be careful not to damage the filters while cleaning them.
6 Rinse filters thoroughly and press them back
into place.
7 Flush then reattach the water hoses.
· Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.
NOTE · A Water supply error message appears on the
display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter.
Cleaning the Drain Pump Filter
The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.
WARNING · Opening the drain filter will result in water
overflowing if there is water in the drum. Use a bucket if the drum is not completely drained before you open the drain filter. · Using the washer without the drain filter or with an incorrectly assembled drain filter may cause leaks or malfunction of the washer.
1 Turn off the washer, and unplug the power
cord.

2 Open the drain pump filter cover.

3 Drain any remaining water.
· Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.

MAINTENANCE 49
7 Insert the drain pump filter and twist it
clockwise.

ENGLISH

4 Remove the pump filter.
· Twist the pump filter counterclockwise to remove.

8 Close the drain pump filter cover.
NOTE · A Drainage message appears on the display
when the drain pump filter is clogged with dirt. Clean the drain pump filter.

5 Clean the pump filter and opening.

Care in Cold Climates
Storing the Washer
If the washer will not be used for an extended period and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage.
NOTE · Make sure the drum is empty before following
these steps.
1 Turn off the washer, and unplug the power
cord.

2 Turn off the water faucets.

6 Reassemble the plug onto the drain hose and
reclip the drain hose.

3 Disconnect the water inlet hoses. Drain any
water from the hoses.

50 MAINTENANCE
4 Plug the power cord into a properly grounded
electrical outlet.
5 Add 1 gallon of nontoxic recreational vehicle
(RV) antifreeze to the empty drum and close the door. · Never use automotive antifreeze.
6 Turn on the washer and press the Spin
button.
7 Press the Start/Pause button to start the
drain pump for 1 minute. · This will expel some of the antifreeze,
leaving enough to protect the washer from damage.
8 Turn off the washer and unplug the power
cord.
9 Dry the drum interior with a soft cloth, and
close the door.

3 Pour hot water on the frozen faucets to thaw
the water inlet hoses and remove the water inlet hoses.
4 Immerse the water inlet hoses in hot water to
thaw them.
5 Reconnect the water inlet hoses to the water
inlets of the washer and to the faucets. · See Connecting the Water Inlet Hoses for
details.
6 Turn on the faucets.
7 Press the Power button to turn on the
washer.
8 Turn the knob to select Spin Only cycle for
draining and spinning.
9 Press the Start/Pause button.

10 Store the washer in an upright position.
11 Remove the inserts from the dispenser. Drain
any water in the compartments and let them dry.
12 To remove the antifreeze from the washer
after storage, run the Rinse+Spin cycle using detergent. · Do not add laundry to this cycle.
When the Water Inlet Hoses Are Frozen
1 Turn off the washer, and unplug the power
cord.

When the Drain Hose Is Frozen
1 Pour hot water in the washer drum and close
the door.
2 Wait for 1 – 2 hours.
3 Press the Power button.
4 Turn the knob to select Spin Only cycle for
draining and spinning.
5 Press the Start/Pause button to make sure
the water drains.

2 Turn off the faucets connected to the water
inlet hoses.

TROUBLESHOOTING

TROUBLESHOOTING 51

ENGLISH

Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service.
FAQs
Q: Why does my washer make loud banging noises while it is filling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: The Control Lock feature is turned on. To turn it off, press the Options button, turn the knob to
select Control Lock, and press the 8(OK) button. Select Off and press the 8(OK) button.
Q: Where should I pour powdered laundry products when doing my laundry?
A: If you are using powdered laundry detergent, load it in the manual detergent dispenser after removing the liquid detergent insert (where applicable). Powdered laundry agents or powdered color safe bleach should be put directly into the drum. These products can be put in the empty drum before loading or on top of the laundry after loading the washer.
Q: When should I change the default ezDispense amounts?
A: If you simply want to use a bit more or less detergent for a single load, press the Options button and select Detergent Level or Softener Level to adjust the level for that load. If you are using a highly concentrated detergent or would just like to use more or less detergent or softener for every load, see the instructions in the Default Det. Dispense or Default Soft. Dispense under Additional Settings.
Q: How do I calculate the correct default amount for my detergent?
A: Use the information on the detergent packaging. Divide the total number of fluid ounces in the container by the estimated number of loads for a medium or normal wash load. For example, if the bottle contains 100 fl. oz. and the package states that it washes 64 medium loads then 100/64 = 1.6 fl oz per load. If you generally use about half the manufacturer’s recommended amount, set the default to 0.8 fl oz. Do not set the ezDispense default for more than the maximum recommended amount (for full loads). For additional assistance calculating, use the LG ThinQ app.
Q: How do I use a special detergent for sportswear or hand washables?
A: Turn off the ezDispense function and use the manual dispenser.
Q: Can I use powdered detergent in the ezDispense reservoirs?
A: Use the manual dispenser for powdered detergents. Do not put powders in the ezDispense reservoirs.
Q: Why does my dryer take so long to dry clothes?

52 TROUBLESHOOTING
A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased.
Q: Why does my dryer start by itself every few minutes?
A: This is how the Fresh Care feature works. The dryer runs briefly every few minutes for up to 2 hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the dryer is not unloaded immediately after the cycle is finished.

Error Messages

Problem Door open Door unlocked Water supply
Drainage Unbalance

Possible Cause & Solution
The door is opened. · Open and close the door again. If the message keeps appearing, unplug the power cord
and call for service.
The door is not secured. · Check for objects around the door and door seal. If the message keeps appearing, unplug
the power cord and call for service.
Water supply faucets are not fully open. · Make sure that the water faucets are fully open.
Water inlet hoses are kinked, pinched, or crushed. · Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.
Water inlet filters are clogged. · Clean the inlet filters. See MAINTENANCE.
Water supply pressure to faucet or house is too low. · Check another faucet in the house to make sure that household water pressure is
adequate and flow is not restricted. · Disconnect the water inlet hoses from the washer and run a few gallons of water through
the hoses to flush out any dirt. · If flow is too low, contact a plumber to have the water supply lines repaired.
Water supply connected with leak-limiting hoses. · The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip
falsely and prevent the washer from filling.
Drain hose is kinked, pinched, or clogged. · Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer. · Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best
performance, the end of the drain hose should be no higher than 66 inches (168 cm).
The load is too small. · Add additional items to allow the washer to balance the load.
Heavy articles are mixed with lighter items. · Always try to wash articles of somewhat similar weight to allow the washer to evenly
distribute the weight of the load for spinning.

TROUBLESHOOTING 53

ENGLISH

Problem

Possible Cause & Solution

Unbalance

The load is out of balance.
· Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.

No water detected

The water level sensor is not working correctly. · Close the water faucets, unplug the washer, and call for service.

Motor error

A motor error has occurred. · Allow the washer to stand for 30 minutes and then restart the cycle. · If the error code is still displayed, call for service.

Water too high

Water level is too high due to a faulty water valve. · Close the water faucets, unplug the washer, and call for service.

Freeze error

Inlet hose, drain hose or drain pump is frozen. · See Care in Cold Climates.

No temp detected

Control error. · Unplug the washer and wait 60 minutes. Reconnect power and try again. · If the error code is still displayed, call for service.

Vibration sensor

Vibration sensor is malfunctioning. · Call for service.

Turbidity sensor

Turbidity sensor is malfunctioning. · Call for service.

Steam error

The steam function did not work properly. · Call for service.

Power failure

There was a power interruption or the power cord was not properly plugged in. · Plug in the power cord or press the Start/Pause button to restart the cycle.

Oversudsing

Too much detergent was used. · Do not add more than the recommended amount of detergent.

Too much sudsing detected. · The washer will operate the suds reduction cycle for about 2 hours.

Voltage abnormality Abnormal voltage detected. · Unplug the power plug. If error recurs, call for service.

Temp sensor error

Thermistor is malfunctioning. · Unplug the product and call for service.

Filter assembly

The filter has been removed. · Install the filter.

Drum temp error

Drum temp is too high. · Unplug and call for service.

Compressor error

Compressor is malfunctioning. · Unplug the product and call for service.

Fan motor error

Fan motor is malfunctioning. · Unplug the product and call for service.

Infrared sensor error IR sensor the inside fan motor is malfunctioning. · Unplug the product and call for service.

54 TROUBLESHOOTING

ezDispense Error Messages

Problem Check det. Tank
No detergent Check soft. Tank
No softener ezDispenseTM error Drawer open

Possible Cause & Solution
The amount of liquid detergent in the detergent reservoir did not decrease. After putting the detergent into the detergent reservoir, it was left for a long time and the detergent hardened. · Clean the detergent reservoir thoroughly, fill it with liquid detergent, install it in the
drawer, and run a wash cycle. If the error is displayed continuously, call for service.
The automatic detergent injection function does not work properly. · Call for service.
The amount of fabric softener in the softener reservoir did not decrease. After putting the fabric softener into the softener reservoir, it was left for a long time and the fabric softener hardened. · Clean the softener reservoir thoroughly, fill it with liquid fabric softener, install it in the
drawer, and run a wash cycle. If the error is displayed continuously, call for service.
The automatic softener injection function does not work properly. · Call for service.
The ezDispense did not work properly. · Call for service.
The washer was operated without completely closing the drawer. The drawer was opened during the washer operation. · Push the drawer completely closed. If the error is displayed continuously, call for service.

Noises

Problem

Possible Cause & Solution

Clicking

Door lock sounds when the door locks or unlocks. · Normal operation

Spraying or hissing Water spraying or circulating during the cycle

· Normal operation

Humming or Gurgling

Drain pump is pumping water from the washer at times during a cycle. · Normal operation

Water sloshing

A liquid in the balance ring around the pulsator helps the basket spin smoothly.

· Normal operation

Water being added after the washer has already begun to operate

The washer adapts to the load size and type to add more water to the cycle as needed. · Normal operation
The wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load. · Normal operation

The washer may be diluting laundry additives to add to the wash load.

· Normal operation

Rattling and clanking noise

Foreign objects, such as keys, coins, or safety pins may be in the drum or pump. · Stop the washer, check the drum and the drain filter for foreign objects. · If the noise continues after the washer is restarted, call for service.

ENGLISH

TROUBLESHOOTING 55

Problem Thumping sound
Vibrating noise
Squeaking noise Banging noise when the washer is filling with water. (Water hammer)

Possible Cause & Solution
Heavy wash loads may produce a thumping sound. · This is normal, but if the sound continues, the washer is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of balance. · Pause the cycle and redistribute the load after the door unlocks.
Packaging materials were not removed. · See Unpacking and Removing Shipping Material in INSTALLATION.
Wash load may be unevenly distributed in the drum. · Pause the cycle and redistribute the load after the door unlocks. Not all leveling feet are resting firmly and evenly on the floor. · See Leveling the Washer in INSTALLATION.
Floor is not rigid enough. · Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.
Packaging materials were not removed. · See Unpacking and Removing Shipping Material in INSTALLATION.
Plumbing in the home moves or flexes when the water valves in the washer shut off. · Water hammer is not caused by a defect in the washer. Install water hammer arrestors
(purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.
Household water supply pressure is very high. · Adjust household water supply regulator to a lower pressure or contact a plumber.

Operation
Problem Water Leaking

Possible Cause & Solution
Hoses are not connected correctly.
· Check hoses and connectors for leaks, cracks, and splits. · Check and tighten hose connections.
House drain pipes are clogged.
· The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.
· Contact a plumber to repair drain pipe.
Drain hose has come out of the drain connector or is not inserted far enough.
· Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain. · For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.
For larger drain pipes, insert the drain hose into the pipe 1 – 2 inches past the flange.
Oversudsing of detergent
· Oversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.
· Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.
· Never use more than the maximum amount recommended by the detergent manufacturer.

56 TROUBLESHOOTING

Problem

Possible Cause & Solution

Excessive sudsing

Too much detergent or incorrect detergent
· If using the ezDispense function, change the dispense amount. See the ezDispense section for more information.
· HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.
· Do not put detergent in the manual dispenser while the ezDispense function is turned on.

Washer will not turn on.

Power cord is not properly plugged in.
· Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.
· Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.

Wash cycle time is longer than usual.

The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.
· This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.

Incomplete or no dispensing of detergent

Detergent compartments clogged from incorrect filling.
· Make sure that detergent and additives are put into the correct ezDispense reservoirs.
· For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.

Too much detergent used.
· Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.

NOTE
· Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.

Washer will not operate.

Insufficient water supply · Make sure that both hot and cold water faucets are turned on all the way.
Normal residue · It is normal for a small amount of detergent to remain in the dispenser. If this residue
builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.
Control panel has powered off due to inactivity. · This is normal. Press the Power button to turn on the washer.
Washer is unplugged. · Make sure that the power cord is plugged securely into an electrical outlet.
Water supply is turned off. · Turn both hot and cold faucets fully on.
Controls are not set properly. · Make sure that the cycle was set correctly, close the door and press the Start/Pause
button to start the wash cycle.

TROUBLESHOOTING 57

ENGLISH

Problem Washer will not operate.
Washer stops for a few minutes and then restarts. Washer is not filling properly.
Water in the washer does not drain or drains slowly.
Bleach does not dispense.

Possible Cause & Solution
Door is open. · Close the door and make sure that nothing is caught under the door preventing it from
closing completely.
Circuit breaker/fuse is tripped/blown. · Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be
on a dedicated branch circuit.
Start/Pause button was not pressed after the cycle was set. · Press the Power button then reselect the desired cycle and press the Start/Pause button.
If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.).
Extremely low water pressure. · Check another faucet in the house to make sure that household water pressure is
adequate.
Washer is too cold. · If the washer has been exposed to temperatures below freezing for an extended period of
time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.
A motor protection device has been activated to prevent overheating of the motor. · This is normal. If the motor protection device is activated, the washer will stop for a few
minutes and then start again.
Filter is clogged. · Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water
Inlet Filters in MAINTENANCE.
Inlet hoses may be kinked. · Check that inlet hoses are not kinked or clogged.
Energy efficiency · This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
may be different than for a conventional washer.
Insufficient water supply · Make sure that both hot and cold water faucets are turned on all the way.
Washer door is open. · Close the door and make sure that nothing is caught under the door preventing it from
closing completely.
Water level is too low. · The water will not normally cover the clothes. The fill level is optimized for the wash
motion to achieve the best wash performance.
Drain hose is kinked, pinched, or clogged. · Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer. · Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best
performance, the end of the drain hose should be no higher than 66 inches (168 cm).
Bleach dispenser cover is not properly installed (on some models). · Make sure that the bleach cover is properly installed and snapped into place before the
beginning of the cycle.

58 TROUBLESHOOTING

Problem

Possible Cause & Solution

Bleach does not dispense.

Bleach dispenser is dirty or clogged.
· Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that have collected inside the dispenser may prevent proper dispensing of the bleach.

Premature dispensing of bleach

Bleach dispenser filled for future load.
· You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.

Overfilling the bleach dispenser
· Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will damage the laundry or the washer. Always measure bleach, but never fill above the max line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than 1 cup of bleach.

Performance

Problem Wrinkling
Staining
Poor stain removal Musty or mildewy odor in the washer

Possible Cause & Solution
Washer is not unloaded promptly. · Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded. · The washer can be fully loaded, but the drum should not be tightly packed with items. The
door of the washer should close easily.
Hot and cold water inlet hoses are reversed. · Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.
Bleach or softener dispensed too soon. · Dispenser compartment was overfilled or closed too quickly, causing the bleach or
softener to dispense immediately. Always measure bleach, and never use more than 1 cup.
Bleach or softener was added directly to the wash load in the drum. · Always use the dispensers to ensure that laundry products are properly dispensed at the
right time in the cycle.
Washer was not unloaded promptly. · Always remove items from the washer as soon as possible after the cycle is completed.
Clothes were not properly sorted. · Always wash dark colors separately from light colors and whites to prevent discoloration. · Never wash heavily soiled items with lightly soiled items.
Proper options are not selected. · Heavier soils and tougher stains may require extra cleaning power. Select the Heavy
feature to boost the cleaning power of the selected cycle.
Previously set stains. · Articles that have previously been washed may have stains that have been set. These
stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.
Incorrect or too much detergent has been used. · Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s
instructions.
Inside of the drum was not cleaned properly. · Run the Tub Clean cycle regularly.

ENGLISH

Odor
Problem Odor

TROUBLESHOOTING 59
Possible Cause & Solution Some odor is caused by the rubber attached to the washing machine. · This odor is normal for new rubber and will disappear after the machine has been run a
few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. · Be sure to clean the gasket and door seal regularly and check under the door seal for small
items when unloading the washer. Odors can occur if foreign substances are left in the drainage pump filter. · Be sure to clean the drainage pump filter regularly. Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine). · When installing the drainage hose, be sure that it doesn’t become kinked or blocked. Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) · This is not a malfunction. A particular odor can occur from drying wet clothes with hot air. (Dryer model only) · The odor will disappear after a short while.

ezDispense

Problem Refill Alarm continues to display when detergent/ softener is added.
Too much/too little detergent or softener dispensed. The ezDispense doesn’t dispense detergent/softener.

Possible Cause & Solution Detergent/softener has built up on the fluid level sensor. · Open the reservoir covers and clean the insides of the ezDispense reservoirs with warm
water. Use a soft brush to remove any residue. If the Refill Alarm is displayed continuously, call for service. The amount of detergent/softener is not enough for the sensor to detect. · Fill the detergent/softener up to the MAX line in the compartment. The default dispense amounts setting may need to be changed. · Check and change the default dispense amounts setting.
The ezDispense function is off. · Turn on the ezDispense function. The ventilation holes are blocked. · Clean the ventilation holes for the lids on the reservoirs with warm water. The detergent or softener in the ezDispense reservoirs has hardened. · Clean the ezDispense reservoirs and change the detergent or softener.

Wi-Fi

Problem
Trouble connecting appliance and smartphone to Wi-Fi network

Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. · Delete your home Wi-Fi network and begin the connection process again.

60 TROUBLESHOOTING

Problem
Trouble connecting appliance and smartphone to Wi-Fi network

Possible Cause & Solution
Mobile data for your smartphone is turned on.
· Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
· The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
· Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
· If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.
LG ThinQ is asking for a password to connect to the product.
· If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces. For example, if the network name appears as LG_XXXX_8b92, then you would enter 8b928b92 as your password. The password is case sensitive and the last 4 characters are unique to your appliance.

ENGLISH

LIMITED WARRANTY

LIMITED WARRANTY 61

USA

TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S. Territories.

WARRANTY PERIOD

Washer

Direct Drive Motor (Stator or Rotor)

Stainless Steel Drum

Parts (internal/ functional parts only) and Labor: One (1) year from the date of original retail purchase

Parts Only: Ten (10) years from the date of original retail purchase You are responsible for any applicable labor cost.

Parts Only: Three (3) years from the date of original retail purchase You are responsible for any applicable labor cost.

· Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
· Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
· Replaced Product or part(s) will be the property of LG.
· Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:
· Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
· Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
· Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

62 LIMITED WARRANTY
· Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
· Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
· Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
· Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
· Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
· Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
· Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
· Damage or missing items to any display or open box Product.
· Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
· Products with original serial numbers that have been removed, altered, or cannot be readily determined.
· Increases in utility costs and additional utility expenses.
· Any noises associated with normal operation.
· Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
· Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner’s manual.
· Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at https://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

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notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an

LG WM6998H*A 5.0 Cu. Ft. Black Steel Washer Dryer Combo

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